Matrix Steel is a dynamic, national leader in the manufacture and installation of building and home improvement materials. Matrix Steel has seven sites across QLD and NSW, with great opportunities for career growth in a fast-paced and supportive workplace.

We are looking for an enthusiastic, motivated, outgoing person to join our Lismore team as a Customer Service Officer. This role has a focus on providing excellent service to account and retail customers, and undertaking sales activities.

This is a fantastic opportunity for a motivated individual to become an integral part of our growing team! For the right candidate, this role offers the opportunity for growth within the business.

Key Responsibilities:

• Create exceptional customer experiences that drive repeat business and referrals.

  Prepare accurate quotes and tailored solutions for sheds, patios and roofing projects.

• Follow up leads and quotations to maximise sales opportunities.

• Develop and maintain strong relationships with builders, trades, homeowners and account customers.

• Identify opportunities to grow sales through cross-selling and solution-based recommendations.

• Collaborate with internal teams to ensure projects are delivered smoothly and efficiently.

• Contribute to branch success by achieving service and sales objectives.

• Support a safe, collaborative and high-performing team environment.

Skills & Attributes:

• Experience in customer service, sales or account management, ideally within the building, construction or manufacturing industry.

• Passion for delivering exceptional customer experiences and finding the right solution for every customer.

• Strong relationship-building skills with the ability to connect with customers, suppliers and colleagues.

• Confident communicator with excellent verbal and written communication skills.

• Highly organised, proactive and able to take ownership of tasks and customer enquiries.

• Ability to manage multiple priorities while maintaining attention to detail.

• Positive, resilient and motivated approach with a willingness to learn and grow.

• A collaborative team player who contributes to a supportive and high-performing workplace culture.

We are passionately local and experts at what we do. If it’s a Matrix Steel product, it will stand the test of time.

If you are looking to become a part of a supportive and driven team, that values providing exceptional customer service with a fantastic culture, apply today!

Please note, as part of our standard recruitment process, candidates are required to undergo a pre-employment medical and drug and alcohol screening, as well as obtain a National Police Clearance.