Stratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.

The Opportunity

As part of our internal sales team, and located at our corporate Head Office in Gepps Cross, you will provide an exceptional level of customer engagement and service, process orders and collaborate with our external sales team! 

Duties will include:

• High level of communication via phone and email
• Providing outstanding customer service to our Trade customers 
• Processing and entering orders 
• Continual learning and developing product knowledge 
• Liaising with manufacturing and logistics teams, as well as field trade sales team members 
• Undertaking administrative duties to assist the internal and external sales team 
• Collaborate with team members, other business areas and projects as required 
• Strict adherence to our critical safety rules and contributing to a safe working environment

For this unique opportunity, we are looking for a passionate internal sales and customer service professional, with the following skills and attributes:

• Strong organisational skills with the ability to multitask
• Passionate about creating brand loyalty and customer relationships
• Confident communicator
• An eye for detail and exceptionally accurate data entry skills
• The ability to work under pressure with competing priorities and deadlines
• High level of professional drive and motivation
• Prior experience in phone or face-to-face customer service and/or sales
• Willingness to enhance the customer experience by working with enthusiasm, energy, and pace
• Fantastic team player that enjoys collaboration
• Experience gained within building products/materials will be an advantage

Rewards and Benefits

Health & Wellbeing Initiatives | Traineeship & Apprentice Program | Career Development Opportunities | Paid Parental Leave | Employee Referral Incentive | Stratco Team Member Discount Card | Private Health Corporate Discount | Flu Vaccinations | Employee Assistance Programme

Our EVP

At Stratco, manufacturing is our foundation, but our people are our future. We empower our team to grow and succeed, within an inclusive and collaborative environment, where every individual matters, and innovation thrives. We are committed to offering fulfilling and rewarding career paths, ongoing learning and development, and recognition for outstanding service. Join us and build the future you’ve always envisaged, while redefining outdoor living and improving the lifestyles of our customers.

At Stratco, Safety is paramount, and we take every measure to ensure our team members ‘Return Home Safe’.

To learn more about Stratco and our careers please visit stratco.com.au/careers

Please note, as part of our standard recruitment process, candidates are required to undergo a pre-employment medical and drug and alcohol screening, as well as obtain a National Police Clearance.