• Innovator and leader in Australian retailing & manufacturing
• Career development opportunities nationwide 
• EAP and wellbeing program | Performance bonuses $$$

THE OPPORTUNITY

Are you a people-person that loves the thrill of a sale? Well look no further, an opportunity has become available for a customer service/inbound sales guru to give our valued trade and retail customers a first-class experience, convert sales leads, and contribute to customer service process improvements.

Reporting to the Customer Relations Manager, you will work closely within a small team, focussing on all things customer service which includes managing key customers relationships and contributing to increased sales conversion rates.

We are willing to pay according to relevant skills and experience which includes a base salary plus superannuation and performance bonuses for the right candidate.

This position is full-time Monday to Friday with a rotating weekend roster with loading rates included.

RESPONSIBILITIES

As a valued team member of our inbound trade and retail sales team, your role will include: 

• Investigate inbound leads via phone, email, and in-person
• Provide customers with tailored product information to convert leads into sales
• Ensure orders are correctly quoted, invoiced, and processed to maintain sales accuracy
• Liaise with other departments throughout the supply chain to ensure orders are on-time, every time
• Rectify any customer issues as quickly and effectively as possible
• Support other inbound sales team members to ensure performance targets are achieved
• Regularly report to the Customer Relations Manager on customer-service related activities
• Work closely with the inbound sales team to improve processes to ultimately improve the customer's experience

ABOUT YOU

• Previous experience in internal or external sales
• Proven experience working towards sales targets within a fast-paced environment
• Resilient with the ability to proactively seek solutions to customer enquiries
• A big team player who finds enjoyment from helping others succeed
• High attention to detail particularly when confirming orders with customers
• Adaptable personality with the ability to effectively liaise with stakeholders ranging from blue-collar to white-collar professionals
• Ambitious and motivated with the desire to develop their career within a large business

REWARDS & BENEFITS

Health & Wellbeing Support | Traineeship & Development Pathways | Career Development Opportunities | Support for Families | Recognition & Referral Programs | Team Member Discounts   | EAP / Confidential Support Services  

ABOUT STRATCO

Stratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.

OUR EVP

At Stratco, manufacturing is our foundation, but our people are our future. We empower our team to grow and succeed, within an inclusive and collaborative environment, where every individual matters, and innovation thrives. We are committed to offering fulfilling and rewarding career paths, ongoing learning and development, and recognition for outstanding service. Join us and build the future you’ve always envisaged, while redefining outdoor living and improving the lifestyles of our customers. 

At Stratco, Safety is paramount, and we take every measure to ensure our team members ‘Return Home Safe’. 

APPLICATION PROCESS

If this sounds like you, we would like to hear from you! Should you be successful in progressing to the next stage of the recruitment process you will be invited for an interview to discuss the role in more detail. 

To see more information about Stratco & our careers please visit – stratco.com.au/careers