• Join a national leader in Australian Retail and Manufacturing 
• Ongoing support and training to ensure your success in the role
• Full Time Opportunity

THE OPPORTUNITY 

Do you have a passion for customer service and an eye for elegant home designs? If so then make your passion a reality and join a motivated retail team as a Customer Service Officer, based at our Berrimah home improvement store.

We are seeking a career orientated professional to learn all aspects within a dynamic retail store, servicing a wide range of our products and services, reporting to the Store Manager.

RESPONSIBILITIES 

• Face to face and telephone customer service and sales
• Assist customers to find innovative design solutions utilising CAD software
• Prepare accurate and timely project quotations
• Maintain store stock levels and general housekeeping
• Assist in customer pick-up area to ensure product are loaded safely into customer vehicles
• Engage in regular product and sales training
• Strict adherence to our critical safety rules and contributing to a safe working environment

ABOUT YOU

• Proven ability to provide solutions and drive sales
• A passion to deliver outstanding customer service
• Previous experience within a retail and /or building industry preferred
• Competency with software systems
• Forklift license or willingness to obtain
• Highly organised with the ability to work in a fast-paced environment
• Willingness to enhance the customer experience by working with enthusiasm, energy, and pace 
• Whilst experience is great, it’ll be your passion, reliable attitude and personality that set you apart

You will also have the opportunity to participate in 'Stratco’s Delivering Excellence Program' supporting employee personal and professional development, by providing national retail career pathways and offering recognised qualifications

REWARDS & BENEFITS

Health & Wellbeing Support | Traineeship & Development Pathways | Career Development Opportunities | Support for Families | Recognition & Referral Programs | Team Member Discounts   | EAP / Confidential Support Services  

ABOUT STRATCO

Stratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.

OUR EVP

At Stratco, manufacturing is our foundation, but our people are our future. We empower our team to grow and succeed, within an inclusive and collaborative environment, where every individual matters, and innovation thrives. We are committed to offering fulfilling and rewarding career paths, ongoing learning and development, and recognition for outstanding service. Join us and build the future you’ve always envisaged, while redefining outdoor living and improving the lifestyles of our customers. 

At Stratco, Safety is paramount, and we take every measure to ensure our team members ‘Return Home Safe’. 

APPLICATION PROCESS

If this sounds like you, we would like to hear from you! Should you be successful in progressing to the next stage of the recruitment process you will be invited for an interview to discuss the role in more detail. 

To see more information about Stratco & our careers please visit – stratco.com.au/careers